This policy applies to purchases from Skillpedia Ltd, 16 Boundary House, Westway, Oxford OX2 0JH, United Kingdom. It sits alongside our terms and does not take away any of your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
Plans (monthly and yearly)
- Cancel any time from My account. Your plan stops renewing and you keep access until the end of the period already paid.
- 14-day cooling-off: within 14 days of starting or renewing a plan you may cancel for a refund. Because access begins straight away, we deduct a fair amount for the days used, and if you have downloaded the printable PDFs included in that period they are charged at the single-book price. A plan that has not been used at all in those 14 days is refunded in full.
- After 14 days we do not refund part-months or part-years, except where the service was faulty.
Printable books and bundles (PDFs)
- PDFs are digital content. By law you have 14 days to change your mind unless you have started the download. At checkout you confirm that you want immediate access and that downloading ends the right to cancel.
- If you have not downloaded a book, email us within 14 days for a full refund.
- If a file is faulty, missing pages or not as described, we will replace it or refund it — whether or not it has been downloaded.
Competition entries
Entry fees, where charged, are not refundable once the entry has been submitted, because the entry is used immediately. If a technical fault on our side stops a child completing the challenge, email us and we will re-open the entry or refund the fee.
Live classes
Bookings may be cancelled for a full refund up to 48 hours before the first session. After that, missed sessions are not refunded but a recording or catch-up may be offered.
Duplicate or mistaken payments
Refunded in full — just email us.
How to ask
Email info@eskillpedia.net from the address on your account with the order number. Refunds go back to the original payment method within 14 days of our agreeing them. You may use this wording if you wish: “I wish to cancel my purchase of [item] made on [date]. Name, email, order number.”